We're Here to Help

At Casino, operated by SpinRoyal Entertainment Ltd, we pride ourselves on providing fast, friendly, and effective support to all our players. Whether you have a question about your account, a payment, a bonus, or responsible gambling tools, our dedicated team is ready to assist you.

Live Chat

Our live chat service is available 24 hours a day, 7 days a week, including bank holidays. This is the quickest way to reach us. To start a conversation, simply click the live chat icon found in the bottom-right corner of any page on our site. A member of our support team will be with you within moments.

Email Support

If you prefer to contact us in writing, or if your query requires detailed documentation (such as account verification or a formal complaint), please send an email to our support team. We aim to respond to all email enquiries within 24 hours. When writing to us, please include your registered username and a clear description of your query so we can assist you as efficiently as possible.

Before You Contact Us

Many common questions are answered in our Help Centre. We recommend checking there first for information on the following topics:

• Account registration and verification
• Deposits and withdrawals, including our supported methods: Visa, Mastercard, Apple Pay, PayPal, Skrill, Neteller, bank transfer
• Withdrawal processing times (e-wallets: 0–24 hours; cards: 1–3 business days)
• Bonus terms and wagering requirements
• Responsible gambling tools, including GamStop integration
• Technical issues with our mobile platform

Responsible Gambling Support

If you are concerned about your gambling or the gambling of someone you know, please contact our support team immediately. We can help you set deposit limits, cooling-off periods, or self-exclusion options. Our GamStop integration also allows UK players to self-exclude across multiple licensed operators simultaneously.

Complaints Procedure

We take all complaints seriously. If you feel your issue has not been resolved to your satisfaction after contacting our support team, you may escalate your complaint in writing. Casino is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-012345-R-987654-001. Players also have the right to refer unresolved disputes to an approved Alternative Dispute Resolution (ADR) provider.

Our Licensing Details

Casino is committed to responsible gambling. Players must be 18 years of age or older to register and play. Gambling should be entertaining – please play responsibly.