Updated
1. Introduction
These Terms and Conditions ("Terms") govern your use of Casino, operated by SpinRoyal Entertainment Ltd ("we", "us", "our"). By registering an account and using our services, you agree to be bound by these Terms in full. Please read them carefully before proceeding.
Casino holds a licence issued by the UK Gambling Commission (UKGC) under account number 000-012345-R-987654-001. Our services are intended solely for customers located in Great Britain and other permitted jurisdictions. Customers located in the United States, France, Spain, or the Netherlands are not permitted to register or play.
These Terms are written in English and all communications between you and Casino will be conducted in English.
2. Eligibility and Account Registration
To open an account with Casino you must meet all of the following requirements:
- Be at least 18 years of age;
- Be a resident of a jurisdiction in which our services are lawfully available;
- Not be a resident of any restricted country, including the US, France, Spain, or the Netherlands;
- Not currently be self-excluded from gambling services;
- Provide accurate, complete, and up-to-date personal information during registration.
You may hold only one account at Casino. Duplicate accounts may be closed and any funds held within them may be forfeited. We reserve the right to request identity verification documents at any time in accordance with our Know Your Customer (KYC) obligations. Failure to provide satisfactory documentation may result in the suspension or closure of your account.
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect any unauthorised access to your account. Casino accepts no liability for losses arising from your failure to keep your credentials secure.
3. Deposits and Withdrawals
The following payment methods are accepted for deposits: Visa, Mastercard, Apple Pay, PayPal, Skrill, and Neteller. The minimum deposit amount is £10. All transactions are processed in GBP.
Withdrawals may be made via Visa, PayPal, Skrill, Neteller, or bank transfer. The minimum withdrawal amount is £20. Estimated processing times are as follows:
| Method | Estimated Processing Time |
|---|---|
| E-wallets (PayPal, Skrill, Neteller) | 0–24 hours |
| Visa (card) | 1–3 business days |
| Bank transfer | 1–3 business days |
Withdrawals are subject to identity verification. We reserve the right to delay or withhold a withdrawal pending satisfactory completion of KYC checks. Funds will be returned to the same method used for the original deposit wherever possible.
4. Bonuses and Promotions
Casino offers a welcome bonus of 100% up to £200 plus 50 free spins on Starburst to new customers making their first deposit. The following terms apply to this offer:
- The minimum qualifying deposit is £20;
- The offer is available to first-time depositors only;
- You must be aged 18 or over to claim this offer;
- The bonus funds expire 30 days after being credited to your account;
- Free spins are valid for 7 days from the date of issue;
- The maximum win from free spins is £100;
- Bonus funds and any winnings derived from them are subject to a wagering requirement of 35 times (35x) the bonus amount before any withdrawal can be made;
- Wagering contributions may vary by game; please refer to the promotions page for full details.
We reserve the right to amend, suspend, or withdraw any promotion at any time. Bonuses may not be combined unless expressly stated. Any attempt to abuse a promotion, including through the use of multiple accounts or collusion, may result in the cancellation of the bonus and associated winnings, and the closure of your account.
All other promotions, including Daily Drops and Wins tournaments, are subject to their own specific terms, which will be published alongside each offer.
5. Games and Software
Casino offers a library of over 2,400 games, including more than 2,100 slots and over 120 live dealer tables. Games are provided by leading software suppliers including NetEnt, Pragmatic Play, Evolution, and Play'n GO. We reserve the right to add or remove games from our portfolio at any time without prior notice.
Casino is accessible via a fully responsive web application. No native app download is required. Performance may vary depending on your device and internet connection.
6. Responsible Gambling
Casino is committed to promoting responsible gambling. We provide a range of tools to help you manage your gambling activity, including deposit limits, session time limits, reality checks, and self-exclusion options.
Casino is integrated with GamStop, the national self-exclusion scheme for Great Britain. If you have registered with GamStop, you will not be able to access our services during your self-exclusion period. If you feel that gambling is having a negative impact on your life, we strongly encourage you to use our self-exclusion tools or contact GamStop directly.
You may also seek free, confidential support from the following organisations:
- GamCare
- BeGambleAware
- Gambling Therapy
Our customer support team is available 24 hours a day, 7 days a week via live chat and can assist you in setting up any responsible gambling measures.
7. Account Closure and Termination
You may close your account at any time by contacting our customer support team. We will process any eligible withdrawal of remaining balances in accordance with our standard withdrawal procedures, subject to completion of any applicable KYC requirements.
We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or if we are required to do so by law or regulatory obligation. In such cases, we will notify you where it is lawful and appropriate to do so.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Casino and SpinRoyal Entertainment Ltd shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services. Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under English law.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer under applicable local law.
10. Changes to These Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email or via a notice on our website. Your continued use of Casino following notification of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should close your account.
11. Contact Us
If you have any questions about these Terms or any aspect of our services, please contact our customer support team via 24/7 live chat, available directly on the Casino website.
Casino is operated by SpinRoyal Entertainment Ltd and is licensed and regulated by the UK Gambling Commission under account number 000-012345-R-987654-001. Gambling is for entertainment purposes only. Please gamble responsibly. 18+.